FAQs

1. Can I order less than the minimum quantity specified?

Yes, some of our manufacturers allow you to order ½ of the minimum quantity specified.  Orders with less than minimum quantities are subject to additional charges.  Call us to get customized attention to your specific ordering needs and we will help you find the best solution for your order size.

2. Can I order products from EmbroidMe of Riverside online?

Absolutely!  Our online store is open 24/7 and it contains a wide variety of apparel and promotional merchandise that we hope you will want to order.  But with more than 850,000 different items, it's nice to know that we are just a phone call away if you need assistance.

3. Do I have to buy a product from EmbroidMe of Riverside in order to have it customized?

No, you may take your own apparel to our Resource Center conveniently located on Indiana just west of Arlington here in Riverside and we will be happy to provide you with quality custom embroidery.

4. Is Shipping included in the per unit rates?

Prices do not include shipping charges. All products are shipped F. O. B. factory. Freight will be prepaid and added to your invoice.

5. What are Overruns / Under runs?

The actual quantity shipped may be either over or under 10% of the amount ordered.  Because of the imprinting process, the actual quantity shipped will be the amount delivered and billed.

6. What do the per units rates include?

Prices are per piece, based on quantity ordered. Normally, prices include a one color, one location imprint. Pricing is subject to change without prior notification, so please give us a call for verification and a formal proposal. Our Promotional Marketing Partners are happy to help explain the prices and help you make the most of your budget.

7. What forms of payment do you accept?

You can make the payment by check, money order, American Express, Discover, Master Card or Visa. We also accept Purchase Orders from Major Corporations or Government agencies. 

8. What are your graphic requirements?

The quality of your imprint and/or embroidery depends upon the quality of artwork supplied to us!  Artwork can be submitted via E-Mail, by Mail on disk (DVD or CD) or FTP (File Transfer Protocol).

Artwork from the following programs yield the best results:

  • Adobe Illustrator - AI 9 or higher
  • Photoshop - All EPS, TIFF files (layered if possible). They must be 600 dpi or higher at 100% of final size or larger.
  • Corel Draw Graphics Suite X5

Please Note: Vector Art is preferred. It provides the best quality and allows images to be resized without loss of sharpness and detail.

If you don't have camera ready art, don’t worry… leave it in our capable hands!  Just contact us at design@embroidme-riverside.com or 951-682-0086 for information on how to get a quote for your art project.  

9. What is the Standard Production Time?

Normal production time for most products is two to four weeks. Rush service is available.  But if you need something sooner… just give us a call.  Some products such as apparel decorated with embroidery or direct to garment printing are available at a faster turnaround time, and we even have access to items that can ship the same day when submitted with artwork before noon. Let us help you find what works in your timeframe!

10. What's the minimum order of a custom embroidery job from EmbroidMe of Riverside?

There is no minimum order at EmbroidMe of Riverside. We want to work with you to customize whatever you need, not matter how small or large the job might be.